OUR

DELIGHT OUR CUSTOMERS THROUGH HONEST,

WORRY - FREE TIRE AND AUTO SERVICE.

 

 EMPOWER OUR FRANCHISEES TO DELIVER HONEST,

WORRY - FREE TIRE AND AUTO SERVICE

How Do We Do It?

As a new franchise owner, you’ll go through our New Franchise Orientation (NFO), a primer designed to help you understand what makes Big O Tires one of the leading tire franchises in North America. More importantly, you will be guided through our experience-focused culture, learning to create outstanding customer interactions each and every time. You will also receive access to our online training site, TBC University, which boasts over 400 cataloged courses.

New Franchise Orientation provides extensive insight into customer relations and service techniques. From teaching advanced phone skills to an inclusive overview of our product lines, we set the stage to turn your new franchise into a proud member of “The Team You Trust."

14 Core Courses on best practices and fundamentals including the  sales process, bookkeeping, tire changing and mechanical service and repair

Guidance and mentoring from tenured, well-performing franchisees

Overviews on distribution, finances and supply chain management

Extensive documentation with detailed answers about the business including standards, policies and procedures

THE BENEFITS

WE EMPOWER YOUR BUSINESS WITH:

STATE OF THE ART WEBSITE AT BIGOTIRES.COM

O  Ordering tires

O  Ordering shop supplies

O  Retail Pricing

O  Calculating and submitting royalty payments

BIG O TIRES BUSINESS CENTER, A ONE-STOP DESTINATION FOR:

O  Viewing invoices

O  Receiving notifications and alerts

O  Storing and viewing core business documents

O  Transferring products and warranties

O  Supports mobile devices & tablets

O  Shop by vehicle query enabled

O  Zip code-centric customer lead generation

O  Managed and updated daily by Big O with the latest promos and deals

EXCEPTIONAL FLEET PROGRAM RELATIONSHIP OPPORTUNITIES

O  Established partnerships

O  Access to major fleet accounts

O  Local and national opportunities

COMPREHENSIVE POINT OF SALE SYSTEM

O  Enhanced performance dashboard with KPI reporting

O  Seamless integration with most accounting software

O  Built-in A/R and A/P functions

AWARD-WINNING MULTI-CHANNEL MARKETING

O  National marketing fund supports creative development

O  Powerful promotions (TV, radio, print, direct mail & digital)

O  Industry-leading digital marketing

O  National CRM & SEM programs

O  Brand Reputation Management Program

WE SUPPORT YOU

Advantages for Big O Tires franchisees.

 

O  History – a 56-year heritage, award-winning reputation, known as The Team You Trust

O  Purchasing power

O  Shared services

O  Business systems, including a comprehensive point of sale system

O  Exclusive Big O branded tires and automotive accessories

O  Warranties – tires and service

O  Roadside assistance

O  Dynamic online business center

O  State-of-the-art, high-traffic consumer website (www.bigotires.com)

O  Award-winning multi-channel marketing

O  Brand standards and specifications

O  National tire distribution network

O  Exceptional fleet program opportunities

O  Ongoing innovation

Support includes:

Site selection  

Site development

O  Training

Store merchandising

Inventory management

Recommended retail pricing/model             stock program

Five-step VIP Service approach to                 customer retention

A franchise business consultant

Credit card program

Market intelligence

IT – computers, software, email

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EXPLORE

COMPANY

Please note that the information contained on this website does not constitute the offer of a franchise and that such offers will be made only in conjunction with the presentation of Big O’s Franchise Disclosure Document in states where we are first registered, excluded, exempted or otherwise qualified to offer franchises in that state. Big O Franchises are not available in all states. MN Reg. File No. F#4842.

© 2019 Big O Tires, LLC.